Frequently asked questions

Vaultion is a non-custodial escrow for USDT TRC20 on TRON. You create a deal in the app; funds lock in a public smart contract — not in a Vaultion wallet. Release happens by buyer release, auto-release after the challenge window, or a Vaultion-assisted dispute ruling.

The create flow is six steps: Concept (what the deal is) → Pricing (amount + challenge window) → Parties (buyer & seller TRON addresses) → Updates (optional emails) → Deposit (connect a matching wallet and lock) → Done. Deposit only happens on the Deposit step.

No. There is no sign-up, login, or identity check. You enter TRON addresses for buyer and seller, then connect a self-custodied wallet to deposit.

On the Deposit step, either the buyer or the seller can connect — but the connected address must match one of the two addresses from Parties. That wallet pays the platform fee and locks the escrow amount in USDT TRC20.

No. Funds sit in the escrow smart contract on TRON. Vaultion holds no key that can move them outside the contract rules (release, auto-release, or assisted dispute ruling).

The contracts are public on TRON — verify them on a block explorer before you deposit. We do not claim to be audited, regulated, or licensed.

A tiered platform fee on the deal amount — the same math as Create: 4% under $2,500, 3% from $2,500–$9,999, and 2% at $10,000+. It is shown in the Deposit review and paid in USDT TRC20 together with the lock. TRON network fees are separate.

TRON and USDT TRC20 only in this product flow. Amount, token, and network are fixed in Pricing / Deposit — there is no multi-chain or multi-stablecoin picker.

On Pricing you pick an inspection / challenge profile: Fast · 3 days, Standard · 7 days, or Extended · 14 days. That window is written into the deal and governs how long parties have before auto-release rules can apply.

Vaultion-assisted review. Either party can open a dispute and both submit evidence. A Vaultion reviewer rules from that evidence. Funds stay in the contract until the ruling is enforced.

After lock, the buyer can release when satisfied. If nobody disputes within the challenge window you chose (3 / 7 / 14 days), funds can auto-release under the contract rules. If a dispute is open, it goes through Vaultion-assisted review instead.

Every funded escrow is on public TRON. Share the escrow ID / link from the Done step and verify the locked USDT, parties, and status on an explorer such as Tronscan.