Contact Vaultion
Questions, a bug, a security issue, or a partnership? Here is how to reach us — and an honest note on what support can and can't do, because Vaultion is non-custodial.
The channels below are our only official ones. Vaultion will never message you first, and will never ask for your recovery phrase, private keys, or funds. Anyone who does is impersonating us — do not respond.
Support can help with
- Using the app and how escrow works
- Bug reports and security disclosures
- Press, partnerships, and integrations
- General questions about Vaultion
Support cannot
- Move, refund, or release your funds
- Reverse or cancel an on-chain transaction
- Access your wallet, keys, or recovery phrase
- Decide a dispute outside Vaultion-assisted review rules